In early twenty-twenty, as the world came to grips with the novel coronavirus pandemic, we saw that time as a unique opportunity to begin to really look at our business, how it operated, as well as the services that we offer. Knowing that life would look radically different for what we thought might be the near future, we are now two years into this, and life still feels different than it did before. Business feels different too.
We have always been known for providing amazing and unparalleled service in our industry, even when we were known as ‘A1 Service Heroes’. No, we are not perfect, but we believe that there’s power in knowing that you’re choosing a company with more than 12k online reviews with a 4.9 Star aggregate rating. Now that’s #EpicService!
Perhaps we are biased, but we believe that we have some pretty #EpicPeople here at Granger’s. While we are not perfect, each member of our team has bought-into the mission, believes in what we do, and does their absolute best to ensure that you’re 100% Satisfied with the work that we have performed in your home.
Just as we have redefined our entire business, we also knew that it was important to redefine our brand in a very BIG way! Pink is not just a “phase” of our business, it is our business. It signifies a shift in focus, a shift in how we do things, and the culmination of years of experience in the residential home improvement contracting trades.
In a traditional sense, being “In the Pink” means that you have reached the pinnacle of health. In another sense, we feel that our job is to keep your home’s air conditioning, plumbing and electrical systems “in the pink.” Therefore, when you’re calling Granger’s for service, you can rest assured that we will do our best to help your home’s vital support systems remain in the pink at all times.
Our Mission is to affect change in the lives of others. Whether it’s helping a customer in a time of need, repairing something that broke, or helping one of our family members or friends - we choose to be SERVANTS in our Community. Further, we believe that teaching young men and women the trades and business is what will help them thrive and impact generational changes in their family - breaking the cycle of poverty, drug and alcohol abuse, and violence. Faith. Family. Community. That’s the Granger’s Way!
We believe that Leadership is one of the most important and missing traits in society today. Unless you grew up with a well-defined family leader, who do you really model yourself after? Who taught you right from wrong? Who taught you that getting up and showing up to work on time was the first and most basic step of your workday? In many cases, these can be things that we run into with younger teammates that are joining us today.
By practicing and teaching Leadership and living a life worthy of your created purpose, we believe that we can teach and help others become stronger leaders in their personal and professional lives. This is one of the many things that we have picked up along the way, and work to instill in those who we call “Teammates."
There’s a couple of generations now that do not even know what a “checkbook” looks like. Let alone how to “balance” said checkbook. Since the advent of computers (which are amazing and necessary today), there are generations to come of people who do not know how to balance their finances and plan. We believe that teaching our teammates about financial independence is the single most important thing that we can do to change the trajectory of their life.
Our Teammates are all compensated commensurate with their skill and time of service. That said, if they are living properly, they can live a good life. “The Trades” can be a hard life for sure, but a rewarding one if you are prudent with your income, work hard, and buy the right tools. All of this is instilled into EVERY TEAMMATE.
If a teammate spends no time investing into themself, it will show in the work that they put forth. We know that, and we have experienced that. We have also seen the teammates that put in a significant effort to learn on their own time. Typically, these are the motivated teammates that will outpace someone who chooses to go home and learn nothing.
At Granger’s we prefer to push one another towards excellence. Both “on the field, and off of the field” because we believe it takes excellence to achieve greater. Why be ‘ordinary’ when we are created to be “extraordinary?"